Frequently Asked Questions

Before You Ship

Does National Car transport ship inoperable or unusual vehicles, motorcycles and extra parts?

Yes, we do. National Car Transport ships inoperable vehicles, motorcycles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. To transport inoperable vehicles, they must roll, steer and brake, which can be shipped for an additional $150 fee. If the vehicle is not in running condition, please make sure to mention it when booking the order as it needs to be dispatched correctly to avoid issues at pick up and or delivery.

Can I specify a delivery date?

When we quote you our best competitive rates, we require a flexible pick-up window for pickups and deliveries. For an additional fee, National Car Transport offers quicker pick-up services. We will always try to accommodate your dates and schedules with our quotes as best possible.

Do you do an inspection of my car?

Yes, we do offer FREE inspection at pick-up noting the exact condition of the vehicle. If there is any dents, scratches or any damage before we pick-up, it will be noted on the “Bill of Lading.”. This same free inspection will be done upon delivery to ensure that the vehicles is delivered in the same condition that it was picked-up. If there is any damage done during transport, it must be noted on the bill of lading before you sign.

Will transporting my car cost me a lot of money?

We ask our customers to calculate the cost of gas, food, sleeping arrangements, planning time and actual transportation time and compare this cost with our rate. With National Car Transport our Flat all inclusive rate is financially less to transport your vehicle and a whole lot easier. Just making one phone call sets up your complete plan with our car transport services.  We send you an email with the complete order for you to verify and Voila! Much easier and feasible than driving it yourself. Let us help you.

What type of payment does National Car Transport accept?

National Car Transport accepts MasterCard, Visa, American Express, Discover, PayPal or Check which is to be submitted at the time you place your order for your deposit. The balance due upon delivery is by either cashier’s check, money order or cash.

How do I get an auto transport quote?

We make it easy! To get an quote for auto transport or car shipping, call 1-800-320-1050 or submit your information online.

Awaiting Pickup

Can I pack personal items in the vehicle?

We discourage this as additional items may shift during transit, damaging the vehicle’s interior. National Car Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your vehicle or add additional weight to the vehicle.

How much fuel should I have in the gas tank for a pick up?

A quarter tank is recommended.

Can I specify a delivery date?

When we quote you with our best competitive rates, we require a flexible pick-up window for pick-ups and deliveries. For an additional fee, National Car Transport offers quicker pick-ups. We will always try to accommodate your dates and schedules with our quotes as best possible.

Next-day pickups?

Yes, next-day pick-ups are available based on availability. A more secure way for a quick turn-around from the point reservation is the Expedited Service Call. For more information, call 1-800-750-5875 or get an instant auto transportation quote online.

Awaiting Delivery

How can I track my shipment or get a shipment update?

To track your vehicle transport or get an update on your vehicle’s status, call 1.800-750-5875 or contact us.

How long will delivery of my Vehicle take?

Dispatch times vary depending on origin and destination locations. For a better estimated auto transport transit time quote, please call 1.800-750-5875.

It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, like severe weather and road conditions. 

Coast-to-coast auto transport services take 7-10 days and most other auto transports take around 5 days or sooner. Get started!

Insurance & Personal Items

Does National Car transport ship inoperable or unusual vehicles, motorcycles and extra parts?

Yes, we do. National Car Transport ships inoperable vehicles, motorcycles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. To Transport Inoperable vehicles they must roll, steer and brake and can be shipped for an additional $150 fee. If the vehicles is not in running condition, please make sure to mention it when booking the order as it needs to be dispatch correctly to avoid issues at pick up and or delivery.

Can I pack personal items in the vehicle?

This practice is discouraged, as additional items may shift during transit, damaging the vehicle’s interior. National Car Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver’s view when loading your vehicle or add additional weight to the vehicle.

What is the process if there is damage to my vehicle upon delivery?

Please call the offices of National Car Transport immediately, same day. In most cases, we have only 7 days to file a claim. If not reported to us within 7 days, then we cannot offer assistance or be held responsible for any damage that might have occurred.

Additionally, you must clearly indicate any resulting damage that occurred during transport on the “Bill of Lading” before signing. It is very important that is noted on the bill of lading showing the proof of damage, as this document is forwarded to insurance company.

Costs, Payments and Cancellations

What type of payment does National Car Transport accept?

National Car Transport accepts MasterCard, Visa, American Express, Discover, PayPal or Check which is to be submitted at the time you place your order for your deposit. The balance due upon delivery is by either cashier’s check, money order or cash.

Should I be charged a deposit when booking my car transport?

We do not charge you a penny until your vehicle is assigned a spot on the truck that is being transported. Trust in the auto transport company you are working with is a huge component. We want all of our potential transport customers to know that there is absolutely no risk of placing a car shipping reservation with National Car Transport at any time. So there is nothing to lose, but everything to gain. 

Placing your vehicle shipping order helps ensure you will get the best available dates at the best rates before the spots are filled up with carriers. We welcome you to call one of our friendly car transport agents today to receive your personalized vehicle shipping quote and answer any questions you may have.

Types of Shipping Services

What is door-to-door auto transport?

Door-to-door auto transport is very convenient. You don’t have to go to a terminal to ship your car or accept delivery. National Car Transport picks up your vehicle right at your door. It could be your home, office, landmark or any other address you desire. (Some pick-up and delivery areas are subject to accessibility and local laws.) Get started and get a FREE Vehicle Transportation Quote now!

Useful Information

How do I make a reservation to have my car picked up and delivered?

To schedule your auto transport, call 800-750-5875 to schedule your car shipment or start your auto transport with our secure online start form. Have your quote number for faster service. You may also book online at anytime with the link within your emailed quote.

How do I get an auto transport quote?

We make it easy! To get a quote for auto transport or car shipping, call 1-800-320-1050 or submit your information online.